Legal

Withdrawing from a purchase (EU and UK)

Une version française de ce document est en préparation.

If you live in the European Union or the United Kingdom and you bought Recordist Pro on this site, you have the right to withdraw from the purchase that the law there gives you, on the terms that law sets. The period is usually 14 days from the day you bought.

Who sold you Pro

Your purchase was sold through Link, a service of Stripe, which is the seller of record and handles this right under its terms. You can withdraw by telling us or Link support; either is enough. When the right applies, we make sure you get the refund the law requires. Havihi Digital Inc. stays responsible for the product.

How to withdraw

Use the form below, or email support@recordist.app from the address you used at checkout, or send us the model form at the bottom of this page by email or post. Your withdrawal counts from the day we receive it. We email you a confirmation with the date and time we received it.

What do you want to do?

Withdraw from contract here Cancel contract here

Withdrawing undoes a purchase where the law gives you that right, with the refund the law requires. Cancelling stops the subscription from renewing; you keep Pro until the end of the period you paid for, and it refunds a payment only where our refund policy or the law gives you one.

Your name The email address you used at checkout Order date (optional)

We store your name, this email address, the order date if you gave it, your choice and the date and time (UTC) you press Confirm, with your order record, and we email the statement to our support inbox and a confirmation to you. Nothing else is asked, and there is no reason field. Privacy.

What happens next

A person checks your withdrawal within one business day. When the right applies, the refund the law requires goes to the payment method you paid with, within 14 days of receiving your withdrawal, and we cancel the subscription so nothing renews. If the right does not apply, we tell you why and cancel the subscription so nothing renews, and our own refund policy below still applies. Your licence ends on the day of a refund. From version 0.3.13 the app stops accepting the key at its next update check; on an earlier version, please remove it under Settings, License. You do not have to do that to get the refund. The app returns to the Free plan, and nothing on your computer is deleted.

Our own refund policy

Our refund policy (Terms section 5) is separate from this right and applies wherever you live. Try every Pro feature free for 7 days before you pay, with no card and no account. Because you can try first, payments are not refunded, except in these cases. Within 24 hours of the first payment of a subscription, you can ask for a full refund, once per customer. A yearly renewal is refunded in full if you ask within 7 days after the renewal date. We email you 30 days before it renews. Billing errors, such as a double charge or a charge after you cancelled, are always refunded. Monthly renewals are not refunded. Cancel any time and Pro runs to the end of the month you paid for. Otherwise payments are not refunded, including when you change your mind or do not use Pro, except where our Terms (recordist.app/terms) or the law where you live require it. You can cancel at any time at recordist.app/billing, on Link's order page, or with the form above.

Nothing here limits the rights the law gives you where you live.

Model withdrawal form

Copy this into an email to support@recordist.app, or post it to Havihi Digital Inc., 2 McMillan Place, Welland, Ontario L3B 0L5, Canada.

To Havihi Digital Inc. (Recordist), 2 McMillan Place, Welland, Ontario L3B 0L5, Canada, support@recordist.app, or to Link (support.link.com):
I hereby give notice that I withdraw from my contract for the supply of the following service: Recordist Pro (monthly or yearly).
Ordered on: [date]
Name: [your name]
Address: [your address]
Email address used at checkout: [email]
Date: [date]

This page describes the right under the EU Consumer Rights Directive and the UK Consumer Contracts Regulations 2013. It is not legal advice.