How refunds work

Try every Pro feature free for 7 days before you pay, with no card and no account. Because you can try first, payments are not refunded, except in these cases.

When a payment is refunded

Within 24 hours of a first payment. Within 24 hours of the first payment of a subscription, you can ask for a refund, once per customer. The 24 hours run from the time on your receipt to the time your email, ticket or form reaches us. Once per customer means one refund for each email address, however many times you subscribe. We check it against the payments made with your address.
Yearly renewals. A yearly renewal is refunded if you ask within 7 days after the renewal date. We email you 30 days before it renews. That gives you time to cancel first if you do not want it.
Stripe’s fee. When we refund a first payment or a yearly renewal because you asked, we refund what you paid less the fee Stripe kept on that payment, and nothing more is taken off. Our email shows both amounts. If you ask on the day of the payment, we refund it in full: the day counts by the date on your receipt or by the date where you live, whichever suits you. Billing errors, refunds for a problem or a change on our side, and any refund the law requires, such as an EU or UK withdrawal, are paid in full, with nothing deducted.
Billing errors. Billing errors, such as a double charge or a charge after you cancelled, are always refunded. For a double charge we refund the extra charge, and your subscription carries on. This does not use up your first-payment refund.
Monthly renewals. Monthly renewals are not refunded. Cancel any time and Pro runs to the end of the month you paid for. How to cancel.
Anything else. Otherwise payments are not refunded, including when you change your mind or do not use Pro, except where our Terms (recordist.app/terms) or the law where you live require it. The Terms promise a refund in a few cases, for example if a paid feature stops working and we cannot restore it, we refund the unused part of the period you paid for (section 8).

Nothing here limits the rights the law gives you where you live.

What comes back

Say your yearly subscription renews, and three days later you decide you no longer need it. When you paid, Stripe took its fee: a percentage of the payment plus a small fixed amount, so the fee is a larger share of a smaller payment. Stripe usually keeps that fee when the money goes back. So we refund everything you paid except that fee. If Stripe’s fee on your payment was 8 per cent, 92 per cent of what you paid comes back to you, and our email shows both amounts to the cent. Had you asked on the day it renewed, all of it would have come back. Billing errors, refunds for a problem on our side and refunds the law requires, such as an EU or UK withdrawal, come back in full.

How to ask

Email support@recordist.app from the address on your receipt, or reply to the licence-key email, or open a ticket. Include the receipt number if you have it handy; it is not required. A person checks the payment and makes the refund.

What happens

We refund the amount, less Stripe’s fee where this policy says so, to the payment method you paid with. For a first-payment or yearly-renewal refund, we cancel the subscription in the same step so nothing renews. Stripe usually shows the refund within 5 to 10 business days, depending on your bank.
When a payment is refunded in full, or in full less Stripe’s fee, your licence ends on the day of the refund. Please remove the key under Settings → License → Deactivate on this machine (on Windows and Linux before version 1.0.7, Deactivate on this device); you do not have to do that to get the refund. Nothing is deleted: transcripts, notes and search stay, and recording keeps working.
If you ask your bank to reverse a payment instead of asking us, the licence that payment bought ends too. Please write to us first; most problems are solved in one reply.

EU and UK

If you live in the European Union or the United Kingdom, the law there gives you a right to withdraw from a purchase, on the terms it sets. Link, the seller of record, handles that right under its terms, and you can tell us or Link support. When the right applies, we make sure you get the refund the law requires, and we never deduct Stripe’s fee from it. recordist.app/legal/withdrawal has the details, the model form and a withdrawal button.

Not refunded?

You can still cancel at any time at recordist.app/billing (how to cancel); you keep Pro until the end of the period you paid for, and nothing renews after that. If something is broken, tell us and we will look at it. Where the law where you live gives you a refund or another remedy for a fault, for example the Australian Consumer Law for a major fault, you have it.