How refunds work

Within 14 days of purchase you get a full refund, no questions asked. You do not need a reason, and we will not ask for one.

How to ask

Email [email protected] from the address on your receipt, or reply to the Stripe receipt itself, or open a ticket. Include the receipt number if you have it handy; it is not required.

What happens

• We refund the full amount to the card you paid with. Stripe usually shows it within 5 to 10 business days, depending on your bank.
• Your license key stops validating at the next check, and the app drops back to the Free plan. Nothing is deleted: transcripts, notes and search stay, and recording keeps working.

Team plans

Team subscriptions are refunded pro-rata for unused seats and unused time, at any point, not just in the first 14 days. Email from the admin address.

After 14 days

Subscriptions can be cancelled at any time from the customer portal (how to cancel); you keep Pro until the end of the period you paid for. If something is broken, tell us and we will look at it.