How to cancel

There is no Recordist account, so cancelling happens where the subscription lives: Stripe, whose service Link sold you Pro. You can also cancel by email or with a short form, without signing in to anything.

Steps

1. Go to recordist.app/billing and press Open the billing portal, which opens Stripe’s billing portal.
2. Enter the email address you used at checkout. Stripe emails that address a one-time link to confirm it’s you, with no account or password.
3. Choose Cancel subscription. In the same place you can update your card or download invoices. To switch between monthly and yearly billing from 9 January 2027, write to support@recordist.app instead, and we switch it for you, keeping your launch price if you have one.

You can also cancel on Link’s order page at link.com, signed in with the email address you used at checkout, or press Cancel by email on recordist.app/billing, which opens a ready-made message to support; send it and nothing more is needed.

What happens next

• Nothing renews, and you are not charged again. Cancelling does not refund a payment already made; a monthly payment is not refunded, and you keep Pro to the end of that month.
• You keep every Pro feature until the end of the period you already paid for. Your licence key works for 7 more days after that, then the app drops back to the Free plan.
• Nothing is deleted: transcripts, notes, search and export keep working, and recording is still unlimited.
• If you subscribed by 8 January 2027 and later subscribe again, you pay the price for new subscribers at that time; the launch price stays only while a subscription stays active. The same applies if a failed payment is not fixed within Stripe’s retry period of about two weeks, which ends the subscription.
• Your audio retention setting stays as you set it; it doesn’t depend on your plan.

Cannot use the portal?

Write to support@recordist.app from the address you used at checkout, with the receipt number if you have it. Your cancellation counts from the day your email arrives. We act on it within one business day, and if a renewal is charged before we do, we refund that renewal.

Within 24 hours of the first payment, or 7 days of a yearly renewal?

You do not need to cancel; ask for a refund instead, and we cancel the subscription in the same step. Within 24 hours of the first payment of a subscription, you can ask for a refund, once per customer. A yearly renewal is refunded if you ask within 7 days after the renewal date. We deduct only the fee Stripe kept on that payment, and nothing if you ask on the day you paid. Monthly renewals are not refunded. Nothing here limits the rights the law gives you where you live. How refunds work.

Live in the EU or the UK?

The law there gives you a right to withdraw from a purchase, on the terms it sets. Link, the seller of record, handles this right under its terms; you can tell us or Link support, and when the right applies we make sure you get the refund the law requires. The no-login form at recordist.app/legal/withdrawal also has a Cancel contract here button. How withdrawal works.