Support
A human replies within one business day.
Start with Wren if you want an answer now; it's an AI and says so. Open a ticket if you'd rather have a person. Either way, nobody here can see your recordings, so what you tell us is all we have. We never ask for transcripts or audio.
Ask Wren · Recordist's support assistant (AI)
Wren · Recordist's support assistant (AI)
It answers from the Help Center and isn't a human.
Hi, I'm Wren, an AI assistant, not a person. I answer from Recordist's help articles and docs. I can't see anything on your computer, I can't access your recordings, and I can't issue refunds or make commitments on Recordist's behalf, and what I say about recording laws is general information, not legal advice. If you'd rather talk to a human, choose "Talk to a human" at any time and someone at Recordist will reply within one business day. Please don't paste transcripts or audio here; I don't need them and we never ask for them.
Talk to a human
What to include
In the app: Settings → General → Export diagnostics. It writes one file with versions, settings (keys removed), permission states, database counts and the recent log. It contains no audio, no transcripts and no notes. Review it, then attach it to your reply.
One business day
Every ticket and every email to [email protected] is read by a person on our team and answered within one business day. Security reports go to [email protected] and are acknowledged within three.
Refunds
Full refund within 14 days of purchase, no questions asked; Team seats pro-rata for unused time. Email from the address on your receipt, or open a ticket. How refunds work
Windows and Linux
Both versions are in early access: built from the same code as the Mac app, but we have not yet verified a full recording on that hardware ourselves. If you try one, tell us how it went; that's what moves them out of early access. Current status