Legal

Terms of Service

Effective 19 October 2026.

Une version française de ce document est en préparation.

These terms are a contract between you and Havihi Digital Inc., a corporation under the Canada Business Corporations Act, of 2 McMillan Place, Welland, Ontario L3B 0L5, Canada ("we", "us") for the Recordist desktop software, its companion browser extension, gateway and command-line tools, this website, our help content and our automated support assistant (together, "Recordist"). By installing, buying or using any part of Recordist you agree to these terms and to the Privacy Policy. If you do not agree, do not install or use it. You must have reached the age of majority where you live. If you use Recordist for an organisation, you confirm you have authority to bind it, and "you" includes that organisation.

1. The licence

We grant you a personal, non-exclusive, non-transferable licence, which ends as these terms describe, to install and use Recordist on devices you own or control, for your own personal or internal business use, in accordance with the plan you hold. Recordist is licensed, not sold. Except where the law gives you a right we cannot exclude, you may not copy Recordist beyond what normal use needs, rent, lease, lend, sell or sublicense it, remove its notices, or use it to build a competing product.

No copying. You may not copy, decompile, disassemble or reverse engineer Recordist in order to rebuild it or make a product like it, and you may not copy its user interface design, prompts or templates to build or offer a competing product. Using the documented local API, MCP and A2A interfaces to connect Recordist to other tools is allowed. You may not resell, redistribute, publish or rent Recordist, its installers or its licence keys, or offer them as part of another product or service. These limits apply except to the extent the law where you live allows these acts and does not let a contract restrict them. Open-source components included with Recordist are licensed under their own terms, which take precedence for those components and which you may exercise in full.

2. Plans

Prices are in US dollars before tax. Where the pricing page shows the price in Canadian dollars (in Canada, at the same numbers as in US dollars), euros (in the euro area, the rest of the EU and the EEA, and Switzerland) or pounds sterling (in the United Kingdom), Pro is in Canadian dollars, CA$9 per month or CA$90 per year for a subscription started by 8 January 2027, and CA$15 or CA$144 from 9 January 2027; in euros, €9 per month or €90 per year for a subscription started by 8 January 2027, and €14 or €139 from 9 January 2027, including VAT where it applies; and in pounds sterling, £8 per month or £79 per year for a subscription started by 8 January 2027, and £12 or £119 from 9 January 2027, including VAT. Prices in Canadian dollars are before tax, like prices in US dollars; prices in euros and pounds sterling include VAT where it applies, so the price shown is the price you pay. Checkout charges the currency the price was shown in, adds any tax that applies where you live to a price before tax, and shows the total before you pay. Elsewhere, checkout may show the price in your own currency; that amount includes a conversion fee of 2 to 4 per cent set by Stripe, and you can choose to pay in US dollars instead. A subscription stays in the currency it started in. Pro is sold through Link, a service of Stripe (section 4). There is no lifetime plan. A team buys Pro in one checkout: one subscription at the Pro yearly price for each person it covers, with a personal key for each person, and everything these Terms say of Pro applies to each key. If you subscribe to Pro by 8 January 2027 (end of day, Toronto time), your price stays US$9 per month or US$90 per year, or the launch price above in the currency you subscribed in, for the interval you chose, for as long as your subscription stays active, whatever we charge new subscribers later. A payment date we move, or a payment we pause, at your request under More time with Pro does not end your subscription for this purpose. If you later change interval, the launch price for the new interval applies; from 9 January 2027 that change is made for you by support, because the billing portal offers one price per interval. We will not use section 15 to raise the price of a subscription that started by 8 January 2027. For subscriptions started from 9 January 2027 we may change prices for future periods: we email you 30 days before a new price takes effect, and you can cancel before then; the price you paid applies for the period already paid. Plan contents are described on the pricing page at the time you buy; we may improve them at any time and may reduce them only for future periods with the same notice. Everything we add to Pro is part of every Pro subscription, including Pro bought for a team, at no extra charge, and we will not sell anything we add to Pro as a paid add-on to it. This promise covers Pro itself; it does not extend to a separate plan we may offer later under its own name and price.

Pro is not yet offered to customers whose billing address is in Quebec, because the French version of our terms is not ready. If a purchase is made with a Quebec billing address, we refund it in full and tell you by email. We will say on the pricing page when Pro is offered in Quebec.

3. Licence keys

Paid plans are activated by a licence key that we email to you after each payment. The app checks the key on your computer against a public key built into the app. For a subscription, while update checks are on, the app also renews by itself: it sends the key once to our licence service to register that machine, and after that only the key's identifier and a secret unique to that machine when the next period's key is due, so the new key arrives without you pasting it. It never sends the key to anyone else. With update checks off, nothing is sent and each new key still arrives by email. Each key carries the date it stops working, which is the end of the period you paid for plus a grace period, 7 days at present. A monthly plan therefore sends you a new key by email after each payment, and a yearly plan after each yearly payment, and you paste it into the app under Settings, License. Keys are personal. A key bought at checkout carries a "Licensed to" name, the business name given at checkout or else the billing name, which the app shows under Settings, License. You may not publish, sell or share a key with people outside your plan, and you may not forge, alter or get around the check. Your licence can end before the date in your key, for example after a refund or a reversed payment (section 5) or under section 14. From that day you are no longer licensed to use the paid features, and we add the key to a public list of withdrawn keys. From version 0.3.13, each time the app checks for updates (section 9) it also downloads that list, compares it with your key on your computer, and returns to the Free plan if your key is on it. That request carries no key, licence id or account. An earlier version, or a copy with update checks turned off, cannot be told, so the key may keep working until its date; you should still remove it under Settings, License. When a key stops working or is removed, the app returns to the Free plan and nothing on your computer is deleted. If we ever change how keys are checked, we will say so in the Privacy Policy and in the update notes before the update that does it, and you can turn off automatic installs in Settings to decide for yourself whether to install it.

We may also issue free keys and programme keys, under programmes we publish on this site, such as an invitation, founding testers, pro bono work, students, interns or more time with Pro. They are free licences. Each ends on the date it carries, and Recordist then moves to the Free plan by itself and deletes nothing. They are not for sale and you may not transfer them. We may withdraw a programme key, other than one given under More time with Pro, if the statement made to get it, such as being enrolled at a school, was untrue, or, for a founding-tester key, if the email that carried it bounced; Recordist then moves to the Free plan. Nothing here promises that a programme is open: each one says so on its own page while it is.

While More time with Pro is open, you can ask for more time as its page describes, and when your request meets the conditions published there at the time you ask, we do what that page offers you, such as giving you a key at no cost for a period or moving the date of your next payment. We ask for nothing in return, and we never ask you to prove the statement you made to ask. A key given under it is personal to the person who asked, and we may withdraw it only if it was asked for in someone else's name, or under section 14 (for example, if it is shared or sold).

4. Billing and cancellation

Pro is sold through Link, a service of Stripe, which is the seller of record for your purchase: it takes your payment, sends your receipt and handles payment questions, and we never see your card number. Your subscription renews automatically every month or every year, at the price shown at checkout plus any tax, until you cancel. You can cancel online at any time, without calling us or giving a reason, at recordist.app/billing, on Link's order page, or by sending the ready-made cancellation email on recordist.app/billing. Cancellation takes effect at the end of the period you paid for, and your features continue until then. If a payment fails, you receive an email and the payment is tried again for about two weeks; if it is not fixed within that time the subscription ends, and with it the launch price in section 2. Your key keeps working until 7 days after the end of the period you paid for, and the app then returns to the Free plan. If a later payment succeeds, we email you a new key. Nothing is deleted.

5. Refunds

Try first. Try every Pro feature free for 7 days before you pay, with no card and no account. Because you can try first, payments are not refunded, except in these cases.

The first payment. Within 24 hours of the first payment of a subscription, you can ask for a refund, once per customer. Email support@recordist.app from the address on your receipt. The 24 hours run from the time on your receipt to the time your email, support ticket or form reaches us. We give this refund once per customer: one refund for each email address, however many times you subscribe, and we check it against the payments made with that address.

Yearly renewals. A yearly renewal is refunded if you ask within 7 days after the renewal date. We email you 30 days before it renews. So you can cancel before it if you do not want it.

Stripe's fee. Pro is sold through Link, a service of Stripe. Stripe takes a fee from each payment and usually keeps that fee when the payment is refunded. When we refund a first payment or a yearly renewal because you asked, we refund what you paid less the fee Stripe kept on that payment, and nothing more is taken off. Our email shows both amounts. If you ask on the day of the payment, we refund it in full: the day counts by the date on your receipt or by the date where you live, whichever suits you. If Stripe gives back any part of its fee, we pass that part on to you. Billing errors, refunds for a problem or a change on our side, and any refund the law requires, such as an EU or UK withdrawal, are paid in full, with nothing deducted. For a subscription that started before 19 October 2026, or under an earlier version of these Terms, nothing is deducted.

Billing errors. Billing errors, such as a double charge or a charge after you cancelled, are always refunded. For a double charge we refund the extra charge and your subscription carries on. This refund does not count as your first-payment refund.

Monthly renewals. Monthly renewals are not refunded. Cancel any time and Pro runs to the end of the month you paid for. You can cancel at any time (section 4).

Other payments. Otherwise payments are not refunded, including when you change your mind or do not use Pro, except where these Terms or the law where you live require it. These Terms promise a refund in sections 2, 8, 9, 14 and 15. In some places, such as Australia, the law gives you a refund or another remedy when a service has a major fault, and this section does not take that away. Refunds are made to the original payment method. When we or Link refund a payment in full, or in full less Stripe's fee under this section, the licence that payment bought ends on the day of the refund, and section 3 explains what that means for your key. A refund of the extra charge of a double charge leaves your licence as it is. When we refund the unused part of a period under section 8, 9, 14 or 15, your licence runs on or ends as that section says, and if you cancel to get that refund, it ends with the cancellation. You do not have to remove the key to get the refund.

Reversed payments. If you ask your bank or card issuer to reverse a payment, the licence that payment bought ends on the day the reversal is opened. Please write to us first; most problems are solved in one reply. If the reversal is closed in our favour, write to us and we email you a new key for the rest of the period you paid for.

The European Union and the United Kingdom. If you live in the European Union or the United Kingdom, you have the right to withdraw from a purchase that the law there gives you, on the terms that law sets. Link, the seller of record, handles that right under its terms, and you can tell either us or Link support. When the right applies, we make sure you get the refund the law requires, and we never deduct Stripe's fee from it. The page at recordist.app/legal/withdrawal explains how to use it and has the model form and a withdrawal button.

Nothing here limits the rights the law gives you where you live.

6. Your responsibilities

Consent and law. Recording conversations is regulated differently around the world, and in many places everyone on a call must know or agree before it is recorded. You are solely responsible for deciding whether to record, for obtaining any consent and giving any notice required by the laws that apply to you and to every person you record, and for following your employer's, your clients' and the meeting host's rules and any platform's terms. Recordist records only after you confirm a recording or start one yourself, unless you have chosen in its settings to let a specific app record without asking or to allow agents to start recordings; either way the decision is yours and your act, and we have no knowledge of, and no part in, what you record. Nothing on this site, in the app or from our support assistant is legal advice.

Recording other people. When you record other people you are the person responsible for their personal information under laws such as PIPEDA, the GDPR and the UK GDPR, and any requests they make to see, correct or delete it are yours to handle. Recordist has no access to your recordings and cannot act on such requests for you.

Your data. Recordings, transcripts, notes and settings are stored only on your device. We hold no copy and cannot see, recover, restore, migrate or decrypt them. A disk failure, a lost device, an operating-system reinstall, an uninstall, a reset from Settings or an update that goes wrong can destroy them. You are responsible for backing them up, securing your device, and deciding how long to keep them, and loss of local data is an excluded loss under section 11.

What is in your recordings. You confirm that you have the right to record and process what participants say and share, including screen content, music and confidential information, and that recording does not breach any confidentiality, professional-secrecy or platform obligation you are under. Meeting platforms such as Zoom, Teams and Google Meet have their own terms about recording, and following them is your responsibility. Recordist does not notify participants for you.

Third-party services. If you connect your own AI-provider key, agent or assistant, your use of those services is governed by their terms, the transcript you send them leaves your device at your instruction, and we are not responsible for what they do with it.

Acceptable use. You may not use Recordist to record anyone unlawfully or without required consent; to surveil, stalk, harass or intimidate; to monitor employees, household members or anyone else without a lawful basis; to record privileged, medical or otherwise legally protected conversations without authority; to record children where a parent's or guardian's consent is required and absent; to infringe anyone's privacy, confidentiality or intellectual-property rights; to violate export, sanctions or anti-corruption laws; to introduce malware; to reverse-engineer, disable or circumvent the licence mechanism, trial limits or update checks; or to access this site or our services by automated means beyond ordinary crawling of public pages. You may inspect and modify the software's open-source parts under their licenses.

7. Transcripts and AI-generated notes

Transcripts are produced by automatic speech recognition and notes by automatic summarisation, on your device or, if you choose, by a provider you connect. They can be wrong, incomplete, out of order, or attribute words to the wrong person; they can invent content that was never said, and they can miss the tone or context that a human would catch. We are not a party to your meetings and have no knowledge of their content. You must verify them against the recording before you rely on them. They are not advice of any kind and are not a substitute for a qualified lawyer, doctor, accountant, engineer or other professional. Do not use Recordist as the sole basis for any decision where an error could cause injury, financial loss, loss of employment, loss of legal rights or other serious harm, and do not present a transcript or notes as a verbatim or certified record. Recordist is not a compliance-recording tool and does not satisfy any call-recording obligation under financial, healthcare or other regulation. Recordist is not made for clinical records, and we do not enter into business associate agreements under HIPAA or agreements under PHIPA or other health privacy laws. Output produced from your recordings may not be unique to you and may not be protected by copyright; you are responsible for how you use and share it.

8. Pre-release software and paid plans

Recordist 1.0 and later versions are generally available. The versions before 1.0 were a beta. Any build or feature we mark as early access, beta or preview, such as the Windows and Linux versions while we mark them that way, is pre-release software that we are still finishing. Any version of Recordist, released or pre-release, may have faults, may fail or lose a recording, and its features may change from one version to the next. Keep your own backups, and check transcripts and notes against the recording before you rely on them.

Installing Recordist and using the Free plan cost nothing. Free builds and features may change; we discontinue a feature only as section 9 describes. If you have not paid us anything, sections 10 and 11 apply to Recordist, released or pre-release, in full, except that our total liability to you is limited to US$50.

You pay for Pro as it is when you buy it and as we improve it, and what it includes is described on the pricing page at the time you buy (section 2). A preview or beta label on a build or feature takes nothing away from a paid plan: support by email (section 9), refunds (section 5), our notice before any price change or reduction (section 2) and section 11 apply to you as written. If a paid feature stops working during a period you have paid for and we cannot restore it, we refund the unused part of that period when you ask.

We may ask you for feedback, which you give without obligation on either side.

9. Updates and support

We release updates when they are ready. The app checks a signed update feed at launch and every six hours. New versions download in the background and install themselves between calls, never during a recording; you can turn off automatic installs, or the check itself, in Settings. Pro includes all updates while the subscription is active. Support is by email and through the support form. We may discontinue a feature with reasonable notice. If we stop offering Recordist, we will give at least 90 days' notice on this site and by email to everyone with a paid plan, and refund the unused part of any period you have paid for. The app checks licence keys on your computer, so the copy you have keeps working after that: on your plan until the end date in your key, and on the Free plan after that.

10. Warranty disclaimer

TO THE FULLEST EXTENT PERMITTED BY LAW, RECORDIST IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS, AND WE DISCLAIM ALL WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED OR STATUTORY, INCLUDING MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT RECORDIST WILL DETECT OR CAPTURE EVERY MEETING, WORK ON EVERY DEVICE, BE UNINTERRUPTED OR ERROR-FREE, OR THAT TRANSCRIPTS OR NOTES WILL BE ACCURATE OR COMPLETE. Some places do not allow the exclusion of implied warranties, so some of the above may not apply to you; in that case the exclusion applies to the fullest extent the law allows, and nothing in this section limits rights you have as a consumer that cannot be excluded.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE AND OUR DIRECTORS, EMPLOYEES, CONTRACTORS AND SUPPLIERS ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF DATA, RECORDINGS, TRANSCRIPTS OR NOTES OR THE COST OF RECREATING THEM, LOSS OF PROFITS, REVENUE, GOODWILL OR BUSINESS, THE COST OF SUBSTITUTE SOFTWARE, OR REGULATORY FINES OR CLAIMS BY PEOPLE YOU RECORDED, ARISING OUT OF OR RELATED TO RECORDIST OR THESE TERMS, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF WE WERE TOLD SUCH DAMAGES WERE POSSIBLE. IN NO EVENT DOES OUR TOTAL LIABILITY FOR ALL CLAIMS EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND US$100. We are not liable for anything you record, for the content of any transcript or note, for any claim by a person you recorded, or for any decision you make in reliance on Recordist. Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, including for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or under consumer-protection laws that apply to you regardless of these terms, such as the Ontario Consumer Protection Act, the Quebec Consumer Protection Act, the Australian Consumer Law and the consumer laws of the European Union and the United Kingdom; where our liability cannot be limited, it is limited to the minimum the law permits. If you are in Australia: our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

12. Indemnity

To the extent permitted by the law of the place you live, you will defend, indemnify and hold harmless Havihi Digital Inc. and its directors, employees and contractors from any claim, demand, loss or expense, including reasonable legal fees, brought by a third party that arises from anything you record with Recordist, from any lack of consent or notice, from your breach of these terms, or from your violation of any law or of any person's rights. We will tell you promptly about any such claim and let you control its defence, and we will not settle it without your consent, which you will not unreasonably withhold. This section does not apply to a consumer where the consumer law of their place of residence prohibits it.

13. Intellectual property and feedback

Recordist, its name, logo and non-open-source code are owned by us and protected by copyright, trademark and other laws. You keep all rights to your recordings, transcripts and notes; we claim none, and we could not access them anyway. If you send us ideas or feedback, we may use them without obligation to you and without payment. Other product names on this site are trademarks of their owners and are used only to identify those products.

14. Termination

You may stop using Recordist at any time by uninstalling it. We may end your licence if you materially breach these terms and do not fix the breach within 14 days of notice, or at once for key sharing, copying, reselling or redistributing Recordist or its keys (section 1), getting around the licence check, or unlawful use. If we end a paid licence for any reason other than your deliberate breach, we refund the unused part of the period you paid for. When your licence ends, you are no longer licensed to use the paid features, even if a key keeps working until its date, and you should remove the key under Settings, License. Everything on your computer stays yours whatever the reason, because we have no way to reach it. The Free plan stays available to you unless we ended your licence for unlawful use. Sections 6, 7, 10 to 13 and 17 to 19 survive termination.

15. Changes to these terms

We may update these terms. Material changes will be announced by email to paying customers at least 30 days before they take effect, and the app will ask you to accept them again. A change that only adds to your rights, or that a law requires, can take effect when we publish it. Continuing to use Recordist after that date means you accept the new terms; if you do not, you may cancel and receive a pro-rata refund of the unused period. The date at the top is the date of the current version.

16. Export controls and sanctions

Recordist may be subject to Canadian, United States and other export-control and sanctions laws. You confirm that you are not located in, and are not a resident or national of, a country or region subject to comprehensive sanctions, that you are not on any government list of restricted parties, and that you will not export or re-export Recordist in violation of those laws.

17. Governing law and disputes

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules, and the courts of Ontario have exclusive jurisdiction, except that if you are a consumer you keep the protection of the mandatory laws of your country or province of residence and may bring a claim in your local courts, and nothing here stops you from complaining to a consumer-protection body. There is no mandatory arbitration, no waiver of class actions, no shortening of any limitation period, and small-claims court remains open to you. Before going to court, please email us; most problems are solved in one reply, and we will try in good faith to resolve any dispute within 30 days of hearing from you. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

18. This website, our help content and Wren

Everything on this site, in our documentation and in the Help Center is general information provided in good faith and may be out of date or wrong; it is not legal, financial, medical or other professional advice, and you should not rely on it without checking. Wren, our support assistant, is automated software, not a person; its answers can be wrong, are not advice, and cannot bind us or change these terms. Links to other sites are provided for convenience; we do not control or endorse them. We may change or remove any content at any time.

19. Miscellaneous

These terms, the Privacy Policy, the draw rules where you have entered the early-access draw, and the open-source licenses are the whole agreement between us about Recordist and replace any earlier discussions. If any part is unenforceable, the rest stands and the unenforceable part is read to achieve its purpose as far as the law allows. If we do not enforce a term, that is not a waiver. You may not assign your licence; we may assign these terms to a successor that continues to honour them. Neither side is liable for delay or failure caused by events outside its reasonable control. Notices to us go to legal@recordist.app; notices to you go to the email address you gave us. These terms are written in English. Where we provide a translation and it differs, the English text governs to the extent the law permits. Where the law of the place you live requires that a contract or its related documents be given to you in another language first, that law applies and nothing here takes it away.

Contact

Havihi Digital Inc. · 2 McMillan Place, Welland, Ontario L3B 0L5, Canada · telephone +1 (416) 477-3314 · legal@recordist.app (legal notices) · support@recordist.app (everything else)