Legal

Terms of Service

Effective 26 September 2026.

These terms are a contract between you and Havihi Digital Inc., a corporation under the Canada Business Corporations Act, of 2 McMillan Pl, Welland, Ontario L3B 0L5, Canada ("we", "us") for the Recordist desktop software, its companion browser extension, gateway and command-line tools, this website, our help content and our automated support assistant (together, "Recordist"). By installing, buying or using any part of Recordist you agree to these terms and to the Privacy Policy. If you do not agree, do not install or use it. You must have reached the age of majority where you live. If you use Recordist for an organisation, you confirm you have authority to bind it, and "you" includes that organisation.

1. The licence

We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use Recordist on devices you own or control, for your own personal or internal business use, in accordance with the plan you hold. Recordist is licensed, not sold. Except where the law gives you a right we cannot exclude, you may not copy Recordist beyond what normal use needs, rent, lease, lend, sell or sublicense it, remove its notices, or use it to build a competing product. Open-source components included with Recordist are licensed under their own terms, which take precedence for those components and which you may exercise in full.

2. Plans

Prices are in US dollars and exclude taxes, which are calculated at checkout. There is no lifetime plan. We may change prices for future periods with at least 30 days' notice by email; the price you paid applies for the period already paid. Plan contents are described on the pricing page at the time you buy; we may improve them at any time and may reduce them only for future periods with the same notice.

3. Licence keys

Paid plans are activated by a licence key that is emailed to you after payment. Keys are personal. You may not publish, sell, or share a key with people outside your plan, and you may not attempt to forge, alter or circumvent key verification. We may revoke keys that are being abused, and will refund the unused portion unless the abuse was deliberate.

4. Billing and cancellation

Subscriptions are billed in advance through Stripe, our payment processor; we never see your card number. You can cancel, change interval or update payment details at any time from the link in your receipt; cancellation takes effect at the end of the paid period and your features continue until then. If a payment fails we will retry and email you; after a 7-day grace period the app returns to the Free plan. Nothing is deleted.

5. Refunds

Any purchase can be refunded in full within 14 days of payment, no questions asked, by emailing [email protected] from the address on your receipt. Subscription renewals can be refunded within 14 days of the renewal date. Team seats are refunded pro-rata for unused time. Refunds are made to the original payment method, and refunded keys are revoked. This is in addition to any statutory rights you have, including any right of withdrawal under the consumer law of the place you live.

6. Your responsibilities

Consent and law. Recording conversations is regulated differently around the world, and in many places everyone on a call must know or agree before it is recorded. You are solely responsible for deciding whether to record, for obtaining any consent and giving any notice required by the laws that apply to you and to every person you record, and for following your employer's, your clients' and the meeting host's rules and any platform's terms. Recordist records only after you confirm each recording, unless you have chosen in its settings to let a specific app record without asking; either way the decision is yours and your act, and we have no knowledge of, and no part in, what you record. Nothing on this site, in the app or from our support assistant is legal advice.

Recording other people. When you record other people you are the person responsible for their personal information under laws such as PIPEDA, the GDPR and the UK GDPR, and any requests they make to see, correct or delete it are yours to handle. Recordist has no access to your recordings and cannot act on such requests for you.

Your data. Recordings, transcripts, notes and settings are stored only on your device. We hold no copy and cannot see, recover, restore, migrate or decrypt them. A disk failure, a lost device, an operating-system reinstall, an uninstall, a reset from Settings or an update that goes wrong can destroy them. You are responsible for backing them up, securing your device, and deciding how long to keep them, and loss of local data is an excluded loss under section 11.

What is in your recordings. You confirm that you have the right to record and process what participants say and share, including screen content, music and confidential information, and that recording does not breach any confidentiality, professional-secrecy or platform obligation you are under. Meeting platforms such as Zoom, Teams and Google Meet have their own terms about recording, and following them is your responsibility. Recordist does not notify participants for you.

Third-party services. If you connect your own AI-provider key, agent or assistant, your use of those services is governed by their terms, the transcript you send them leaves your device at your instruction, and we are not responsible for what they do with it.

Acceptable use. You may not use Recordist to record anyone unlawfully or without required consent; to surveil, stalk, harass or intimidate; to monitor employees, household members or anyone else without a lawful basis; to record privileged, medical or otherwise legally protected conversations without authority; to record children where a parent's or guardian's consent is required and absent; to infringe anyone's privacy, confidentiality or intellectual-property rights; to violate export, sanctions or anti-corruption laws; to introduce malware; to reverse-engineer, disable or circumvent the licence mechanism, trial limits or update checks; or to access this site or our services by automated means beyond ordinary crawling of public pages. You may inspect and modify the software's open-source parts under their licenses.

7. Transcripts and AI-generated notes

Transcripts are produced by automatic speech recognition and notes by automatic summarisation, on your device or, if you choose, by a provider you connect. They can be wrong, incomplete, out of order, or attribute words to the wrong person; they can invent content that was never said, and they can miss the tone or context that a human would catch. We are not a party to your meetings and have no knowledge of their content. You must verify them against the recording before you rely on them. They are not advice of any kind and are not a substitute for a qualified lawyer, doctor, accountant, engineer or other professional. Do not use Recordist as the sole basis for any decision where an error could cause injury, financial loss, loss of employment, loss of legal rights or other serious harm, and do not present a transcript or notes as a verbatim or certified record. Recordist is not a compliance-recording tool and does not satisfy any call-recording obligation under financial, healthcare or other regulation. Output produced from your recordings may not be unique to you and may not be protected by copyright; you are responsible for how you use and share it.

8. Early access and pre-release software

Builds for Windows and Linux, and any build, feature or wave we mark as early access, beta or preview, are pre-release software offered for evaluation. They may be incomplete, may fail, may corrupt or lose recordings, may change or be withdrawn without notice, and come with no support commitment. Do not rely on them for meetings that matter and keep independent backups. Sections 10 and 11 apply to them in full, except that our total liability for pre-release software is limited to US$50. We may ask you for feedback, which you give without obligation on either side.

9. Updates and support

We release updates when they are ready. The app checks a signed update feed at launch and every six hours and offers updates for you to install; you can turn the check off in Settings. Pro and Team include all updates while the subscription is active. Support is by email and through the support form; Team plans receive priority responses. We may discontinue features with reasonable notice, and if we discontinue Recordist entirely we will release a final version that keeps working without a licence server, which the current design already does.

10. Warranty disclaimer

TO THE FULLEST EXTENT PERMITTED BY LAW, RECORDIST IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS, AND WE DISCLAIM ALL WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED OR STATUTORY, INCLUDING MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT RECORDIST WILL DETECT OR CAPTURE EVERY MEETING, WORK ON EVERY DEVICE, BE UNINTERRUPTED OR ERROR-FREE, OR THAT TRANSCRIPTS OR NOTES WILL BE ACCURATE OR COMPLETE. Some places do not allow the exclusion of implied warranties, so some of the above may not apply to you; in that case the exclusion applies to the fullest extent the law allows, and nothing in this section limits rights you have as a consumer that cannot be excluded.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE AND OUR DIRECTORS, EMPLOYEES, CONTRACTORS AND SUPPLIERS ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF DATA, RECORDINGS, TRANSCRIPTS OR NOTES OR THE COST OF RECREATING THEM, LOSS OF PROFITS, REVENUE, GOODWILL OR BUSINESS, THE COST OF SUBSTITUTE SOFTWARE, OR REGULATORY FINES OR CLAIMS BY PEOPLE YOU RECORDED, ARISING OUT OF OR RELATED TO RECORDIST OR THESE TERMS, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF WE WERE TOLD SUCH DAMAGES WERE POSSIBLE. IN NO EVENT DOES OUR TOTAL LIABILITY FOR ALL CLAIMS EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND US$100. We are not liable for anything you record, for the content of any transcript or note, for any claim by a person you recorded, or for any decision you make in reliance on Recordist. Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, including for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or under consumer-protection laws that apply to you regardless of these terms, such as the Ontario Consumer Protection Act, the Quebec Consumer Protection Act, the Australian Consumer Law and the consumer laws of the European Union and the United Kingdom; where our liability cannot be limited, it is limited to the minimum the law permits. If you are in Australia: our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

12. Indemnity

To the extent permitted by the law of the place you live, you will defend, indemnify and hold harmless Havihi Digital Inc. and its directors, employees and contractors from any claim, demand, loss or expense, including reasonable legal fees, brought by a third party that arises from anything you record with Recordist, from any lack of consent or notice, from your breach of these terms, or from your violation of any law or of any person's rights. We will tell you promptly about any such claim and let you control its defence, and we will not settle it without your consent, which you will not unreasonably withhold. This section does not apply to a consumer where the consumer law of their place of residence prohibits it.

13. Intellectual property and feedback

Recordist, its name, logo and non-open-source code are owned by us and protected by copyright, trademark and other laws. You keep all rights to your recordings, transcripts and notes; we claim none, and we could not access them anyway. If you send us ideas or feedback, we may use them without obligation to you and without payment. Other product names on this site are trademarks of their owners and are used only to identify those products.

14. Termination

You may stop using Recordist at any time by uninstalling it. We may terminate your licence if you materially breach these terms and do not fix the breach within 14 days of notice, or immediately for key sharing, circumvention or unlawful use. On termination the paid features stop; the Free plan and your local data remain. Sections 6, 7, 10 to 13 and 17 to 19 survive termination.

15. Changes to these terms

We may update these terms. Material changes will be announced by email to paying customers at least 30 days before they take effect, and the app will ask you to accept them again. Continuing to use Recordist after that date means you accept the new terms; if you do not, you may cancel and receive a pro-rata refund of the unused period. The date at the top is the date of the current version.

16. Export controls and sanctions

Recordist may be subject to Canadian, United States and other export-control and sanctions laws. You confirm that you are not located in, and are not a resident or national of, a country or region subject to comprehensive sanctions, that you are not on any government list of restricted parties, and that you will not export or re-export Recordist in violation of those laws.

17. Governing law and disputes

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules, and the courts of Ontario have exclusive jurisdiction, except that if you are a consumer you keep the protection of the mandatory laws of your country or province of residence and may bring a claim in your local courts, and nothing here stops you from complaining to a consumer-protection body. There is no mandatory arbitration, no waiver of class actions, no shortening of any limitation period, and small-claims court remains open to you. Before going to court, please email us; most problems are solved in one reply, and we will try in good faith to resolve any dispute within 30 days of hearing from you. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

18. This website, our help content and Wren

Everything on this site, in our documentation and in the Help Center is general information provided in good faith and may be out of date or wrong; it is not legal, financial, medical or other professional advice, and you should not rely on it without checking. Wren, our support assistant, is automated software, not a person; its answers can be wrong, are not advice, and cannot bind us or change these terms. Links to other sites are provided for convenience; we do not control or endorse them. We may change or remove any content at any time.

19. Miscellaneous

These terms, the Privacy Policy, the draw rules where you have entered the early-access draw, and the open-source licenses are the whole agreement between us about Recordist and replace any earlier discussions. If any part is unenforceable, the rest stands and the unenforceable part is read to achieve its purpose as far as the law allows. If we do not enforce a term, that is not a waiver. You may not assign your licence; we may assign these terms to a successor that continues to honour them. Neither side is liable for delay or failure caused by events outside its reasonable control. Notices to us go to [email protected]; notices to you go to the email on your receipt. These terms are written in English; where a translation is provided and differs, the English text governs to the extent the law permits.

Contact

Havihi Digital Inc. · 2 McMillan Pl, Welland, Ontario L3B 0L5, Canada · [email protected] (legal notices) · [email protected] (everything else)