License keys

You don’t need an account. When you buy Pro, we email you a license key, and if you started checkout from Recordist 1.0.9 or later, Pro usually switches on there by itself. Otherwise open the key from the email or paste it into Settings → License once, and the app verifies it on your machine, offline. From version 1.0.5, while update checks are on, each renewal then comes into the app by itself, and we email you the new key too. There’s no login, no password and nothing to sign in to.

The Free plan needs no key at all.

Activating your key

If you started checkout from the Recordist app, version 1.0.9 or later, there is usually nothing to do. Pro switches on there by itself within a minute or so while the app is open, or when you next open it within a day, and the key still arrives by email for your records. If Pro isn’t on after a few minutes, use the email as below.

Otherwise, the email that carries your key has an Open in Recordist button above it. Press it, then press Open in Recordist again on the page it opens, and the app asks once before it switches Pro on for that machine (version 1.0.9 or later). Or paste it yourself:

1. After checkout, your key arrives by email within a few minutes. It starts with RECORDIST- and is long; copy the whole thing.
2. Open Recordist → Settings → License.
3. Paste the key and click Activate. The plan name and the date the key works until appear immediately, and Pro features switch on without a restart.

The key is checked on your machine, offline. From version 1.0.5, while update checks are on, the app then registers a Pro subscription key once with our licence service, so that each renewal arrives by itself. Settings → Privacy lists each of those requests, and the privacy policy says what they send and what we keep.

Keys are personal. Please don’t post or share them.

Using one key in more than one place

We trust you on this, and the key works on each of them. Renewals come into the app by themselves on up to three of them; on any more, paste the renewed key from the email. When you retire one, Deactivate on this machine (on Windows and Linux before version 1.0.7, Deactivate on this device) in Settings → License removes the key from it. It removes a saved Free key too.

Renewals

Each key carries an expiry date: the end of the period you paid for, plus 7 days. From version 1.0.5, a Pro subscription renews by itself: once the payment goes through, the app brings in the new key with its update check and uses it, with nothing to paste. Every time your subscription renews, we also email you the new key for the new period. Only if the app has not brought it in, for example on an earlier version or with update checks off, open Settings → License, paste the new key in the box under your current key and click Replace key. Nothing else to do. The 7 days give you time to paste it. If a key expires, Recordist returns to the Free plan: nothing is deleted and recording keeps working, and pasting a current key brings Pro back.

Lost your key?

Search your inbox, spam included, for the email from licenses@recordist.app that carried the key. Reply to it, or write to support@recordist.app from the address you used at checkout, and we send the key again. The receipt comes from Link, a service of Stripe, so a reply to the receipt does not reach us. The app has no recovery button yet.

Refunds and cancelling

Try every Pro feature free for 7 days before you pay, with no card and no account. Because you can try first, payments are not refunded, except in these cases. Within 24 hours of the first payment of a subscription, you can ask for a refund, once per customer. A yearly renewal is refunded if you ask within 7 days after the renewal date. We email you 30 days before it renews. From those two we deduct only the fee Stripe kept on that payment, and nothing if you ask on the day you paid; refunds the law requires are paid in full. Billing errors, such as a double charge or a charge after you cancelled, are always refunded. Monthly renewals are not refunded (how refunds work). When a payment is refunded, its key is withdrawn: from version 0.3.13 the app reads a public list of withdrawn keys with each update check, sending no key, id or account, and moves to the Free plan if its key is on the list. Nothing here limits the rights the law gives you where you live. You can cancel at any time at recordist.app/billing, on Link’s order page or by email (how to cancel); you keep Pro until the end of the period you paid for, and the key then works for 7 more days.

For organisations

Each key is personal. A team of 3 to 49 people buys Pro in one checkout on the pricing page, and one email to the buyer carries a key for each person, numbered; a larger organisation writes to hello@recordist.app. A license key carries no settings and no policy. To set a policy for the Macs your organisation manages, such as notes written only on the Mac or a cap on how long audio and meetings are kept, use managed settings through your device management. They work the same on every plan.

How it works, for the curious

A key is two blocks of text: what it grants (your plan, its dates, the name it is licensed to and a one-way hash of your purchase email) and our digital signature over it. The app carries the public half of the signing key, so it can prove a key is genuine without asking anyone. The private half stays with us and is never on your machine.