The transcript is empty, silent on one side, or in the wrong language

Only my side is transcribed

The system-audio channel was not captured. On macOS this is the Screen & System Audio Recording permission. Toggle it off and on in System Settings → Privacy & Security, then record a short test.

Only their side is transcribed

The microphone permission, or the wrong input device. Check your operating system’s microphone permission (on macOS, System Settings → Privacy & Security → Microphone) and Settings → Audio → Microphone in Recordist (a USB headset that was unplugged mid-call is the classic cause).

Nothing at all

Open the meeting. If it says No transcript, play the recording. If you hear nothing, nothing was captured: check the permissions above. If you hear speech, transcription failed: check that the model finished downloading under Settings → Transcription, then choose Try again on the meeting.

Wrong language

Automatic language detection decides from the first stretches of speech and then keeps that language for the whole recording. A greeting in one language before a meeting in another can send it the wrong way, and English-only models cannot transcribe anything else. Pin the language under Settings → Transcription → Language and choose Transcribe again… from the meeting’s … menu. During a recording, a meeting that switches language halfway is transcribed in the language it started in. Transcribe again… with Auto-detect and a multilingual model decides the language for every 30 seconds of audio separately, so it can do better on such a meeting.

Setup on a Mac whose language is English downloads Base (English) first and the larger model after it, so recordings made before the larger model has downloaded are transcribed in English only. Choose Transcribe again… on those meetings once it has downloaded. During setup, My meetings are in another language under the first model picks Small (multilingual) instead.

Words are there but garbled

Try the default model if you are on Tiny or Base, then choose Transcribe again… from the meeting’s … menu to rebuild the transcript from the audio. For later recordings, turn on Noise suppression on your microphone under Settings → Audio and move closer to the microphone.