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How support works (and who Wren is)

Recordist is made by an independent software company, so support is designed to be honest about what is instant and what takes a person. Support never asks for your transcripts or meeting audio. If we need details, send diagnostics only; the diagnostics bundle contains neither.

Wren · Recordist’s support assistant (AI)

Wren is the chat you see bottom-right on most pages and in full on the Help Center and Support pages. It is an AI. It answers only from the Help Center, the docs and the FAQ, quotes prices only from the pricing page, and says so when it does not know. It cannot see your recordings, your install or your purchase; nobody at Recordist can see your recordings, because they are on your machine, never with us.

When Wren is unsure, or when you ask for a person, or when the issue is a bug, a refund, a billing problem or a security report, it hands over: a ticket form opens in the chat.

If the assistant is offline, the chat says so and shows Help Center search results instead.

Tickets

A ticket goes to the team and gets a human reply within one business day. Include the app version and, for anything technical, the diagnostics bundle from Settings → General → Export diagnostics. It contains the app version, the operating system and memory, your settings, permission states and the last 400 lines of the app’s log, and no audio or transcript text. The log can name meetings, so read it before you send it. In current versions, calendar feeds appear only by their host.

Email

support@recordist.app for anything; security@recordist.app for vulnerabilities (acknowledged within three business days); privacy@recordist.app for data requests.

Keys and secrets

Never paste an API key or a license key into the chat or a ticket. Anything that looks like one is replaced with [redacted] before it is stored or sent to the model, and if it was real you should rotate it.

What is stored

Chat messages are not stored and not logged. Tickets are kept for up to two years after the last message. The privacy policy has the details.

Recordist

Recordist for Mac is downloading.

Thank you for trying Recordist. Three steps and it is ready before your next call. Open it now, so it is set up in time.

  1. 1Open the download and drag Recordist to Applications, then open it from there.
  2. 2Allow the microphone and system audio when your Mac asks, so both sides of the call are heard. Calendar is optional: it names your meetings and who is in them.
  3. 3Close the window when you like. Recordist waits in the menu bar and, when your next call starts, asks: Record this meeting? Nothing is recorded until you say yes.

The first time it opens, Recordist downloads its speech model: 142 MB in English, 466 MB for other languages. That usually takes a minute or two, and you can record once it finishes. The notes engine, 1 to 3 GB, follows in the background.

While it downloads, see a finished call in your browser

Every install includes 7 days of Pro, so your first calls are written up in full.

No call today? Import a recording you already have: in Recordist, Meetings, then Import audio. One of 10 minutes or more starts your 7 days of Pro, and the notes follow the transcript.

While it downloads, get your Free key. More AI notes each month, with no end date. Optional: your download has already started.

Two emails: a link to confirm, then a copy of your key. Nothing else unless you ask. We never sell or share your address, and Resend, our email service, sends them for us. Privacy

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