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Support

A human replies within one business day.

Start with Wren if you want an answer now; it's an AI and says so. Open a ticket if you'd rather have a person. Either way, nobody here can see your recordings, so what you tell us is all we have. Support never asks for your transcripts or meeting audio.

Ask Wren · Recordist's support assistant (AI)

Wren · Recordist's support assistant (AI)

It answers from the Help Center and isn't a human.

W

Hi, I'm Wren, Recordist's AI support assistant. I'm not a person; I answer from Recordist's help articles and docs. Ask me what Recordist can never see, how to check a note against the call, or how refunds work. Want a person? Choose "Talk to a human" at any time and someone at Recordist replies within one business day.

What I can't do: see anything on your laptop or reach your recordings, issue refunds, or make commitments on Recordist's behalf. What I say about recording laws is general information, not legal advice. Please don't paste transcripts or audio here; I don't need them, and support never asks for your transcripts or meeting audio.

Wren is an AI assistant. Answers may be wrong; check the linked article. Never paste keys, transcripts or audio.

Talk to a human

Open a ticket

A human replies within one business day. Never paste API or license keys; anything that looks like one is removed.

We store what you typed, the page, the time and which browser you used.

What to include

In the app: Settings → General → Export diagnostics. It writes one text file with the app and system versions, your settings, permission states, database counts and the last 400 lines of the app's log. It contains no audio, no transcripts, no notes and no API keys. In current versions it also contains no meeting or calendar titles and shows calendar feeds only by their host; older versions can include both. Please don't send us client names, meeting titles or anything said in a meeting: we can help without them. Read the file, remove anything you would rather not send, then attach it to your reply. Don't attach a diagnostics file if your meeting titles name clients or patients.

One business day

Every ticket and every email to support@recordist.app is read by a person on our team and answered within one business day. Security reports go to security@recordist.app and are acknowledged within three business days.

Refunds

Try every Pro feature free for 7 days before you pay, with no card and no account. Because you can try first, payments are not refunded, except in these cases. Within 24 hours of the first payment of a subscription, you can ask for a refund, once per customer. A yearly renewal is refunded if you ask within 7 days after the renewal date. We email you 30 days before it renews. When we refund a first payment or a yearly renewal because you asked, we refund what you paid less the fee Stripe kept on that payment, and nothing more is taken off. Our email shows both amounts. If you ask on the day of the payment, we refund it in full: the day counts by the date on your receipt or by the date where you live, whichever suits you. Billing errors, refunds for a problem or a change on our side, and any refund the law requires, such as an EU or UK withdrawal, are paid in full, with nothing deducted. Billing errors, such as a double charge or a charge after you cancelled, are always refunded. Monthly renewals are not refunded. Cancel any time and Pro runs to the end of the month you paid for. To ask, email from the address on your receipt, or open a ticket. Nothing here limits the rights the law gives you where you live. How refunds work

Windows and Linux

Both are a preview, free from the download page: they come from the same code as the Mac app, but nobody has yet recorded a real call on them, so write to us with what you find and we answer like we do for the Mac. Current status

Recordist

Recordist for Mac is downloading.

Thank you for trying Recordist. Three small steps and it is ready before your next call. Open it now, so it is set up in time.

  1. 1Open the download and drag Recordist to Applications, then open it from there.
  2. 2Allow the microphone and system audio when your Mac asks, so both sides of the call are heard. Calendar is optional: it names your meetings and who is in them.
  3. 3Close the window when you like. Recordist waits in the menu bar and, when your next call starts, asks: Record this meeting? Nothing is recorded until you say yes.

The first time it opens, Recordist downloads its speech model: 142 MB in English, 466 MB for other languages. That usually takes a minute or two, and you can record once it finishes. The notes engine, 1 to 3 GB, follows in the background.

While it downloads, see a finished call in your browser

Every install includes 7 days of Pro, so your first calls are written up in full.

No call today? Import a recording you already have: in Recordist, Meetings, then Import audio. One of 10 minutes or more starts your 7 days of Pro, and the notes follow the transcript.

While it downloads, get your Free key. 10 AI notes a month instead of 3, with no end date. Optional: your download has already started.

Two emails: a link to confirm, then a copy of your key. Nothing else unless you ask. We never sell or share your address, and Resend, our email service, sends them for us. Privacy

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